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Rudd Solutions

Service Intake

Request Services

Provide equipment, problem, facility, and availability details so the request can be reviewed accurately. This is a service request — it is not an automatic dispatch, scheduling confirmation, or quote.
  1. 01 — Service & Equipment
  2. 02 — Problem
  3. 03 — Facility & Contact
  4. 04 — Availability & Review

Step 1 of 4. Entered information is kept as you move between steps.

Section 1 — Service need

Submitting this form does not guarantee emergency response time, scheduling, or service availability. Rudd Solutions will review the request and confirm next steps.

Section 2 — Equipment

Information submitted here is used to evaluate and respond to your service request. Please do not include passwords, PLC or HMI credentials, proprietary recipes, or other sensitive information that is not needed to understand the equipment issue.

Prefer to speak with someone directly?

You can call or email instead of submitting the form. Contacting Rudd Solutions does not confirm scheduling, dispatch, or service availability.

Troubleshooting support is provided within the scope of the work performed. Work that legally requires licensed trades is identified and referred accordingly. Always follow your facility’s safety, Lockout/Tagout, and permit requirements.

Answers

Service Request Questions

What information should I provide when requesting service?
Equipment type, manufacturer and model where known, asset or equipment number, any alarm or fault code, a description of the problem, when it started, whether the equipment is currently stopped, whether the issue is intermittent, work already attempted, and any safety concern observed.
Does submitting this form dispatch a technician?
No. The request is reviewed, and Rudd Solutions follows up regarding scope, location, scheduling, and service availability.
What if I observed a safety concern?
Report it in the form and follow your facility procedures. Do not bypass guards, interlocks, Lockout/Tagout requirements, or other safeguards to keep equipment running.
Can I attach photos?
Secure file uploads are not enabled yet. Describe nameplate details, alarm text, and observed conditions in the problem description, and photos can be shared during follow-up.